STORE POLICY

SHIPPING POLICY

Effective Date: 01 JULY 2023

Thank you for choosing to shop at Thaltej Publishing Company. This shipping policy outlines the terms and conditions regarding the shipment and delivery of products purchased from our store. Please read this policy carefully before making a purchase. By placing an order, you acknowledge and agree to comply with the terms outlined below.

  1. Processing Time:

    • We strive to process and ship orders as quickly as possible. Our typical processing time is 3-7 business days from the date of order confirmation.

    • During peak seasons, promotional events, or unforeseen circumstances, processing times may be longer. We appreciate your patience and understanding.

  2. Shipping Methods and Providers:

    • We offer various shipping methods to accommodate your needs. The available options and their associated costs will be displayed during the checkout process.

    • We work with reputable shipping providers to ensure the safe and timely delivery of your merchandise. The choice of the shipping provider will depend on factors such as the destination, package size, and delivery speed.

  3. Shipping Destinations:

    • We currently offer shipping to addresses within India. For international shipping, please note that additional customs fees, taxes, or duties may apply upon delivery. The recipient is responsible for any such charges imposed by the destination country.

  4. Shipping Rates:

    • Majority of our orders have free shipping. However, in certain cases, shipping rates are calculated based on the shipping method selected, the destination, and the weight or dimensions of the package. The applicable shipping charges will be displayed during the checkout process before payment confirmation.

  5. Tracking and Delivery:

    • Once your order has been shipped, we will provide you with a tracking number, if available, to track the progress of your shipment.

    • While we make every effort to ensure timely delivery, please note that shipping times may vary depending on the destination, shipping method, and external factors beyond our control, such as weather conditions or customs delays.

  6. Order Modifications and Cancellations:

    • If you need to modify or cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, modifications or cancellations may not be possible.

  7. Undeliverable Packages:

    • In the event that a package is deemed undeliverable due to an incorrect or incomplete address provided by the customer, refused delivery, or other reasons beyond our control, the customer will be responsible for any additional shipping costs required to reship the package.

  8. Lost or Damaged Packages:

    • We take great care to ensure that your merchandise is properly packaged and protected. However, in the unlikely event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with you and the shipping provider to resolve the issue and initiate any necessary claims.

  9. Returns and Exchanges:

    • For information on returns, exchanges, and our overall refund policy, please refer to our separate Return Policy.

  10. Contact Information:

    • If you have any questions or concerns regarding our shipping policy, please contact our customer support team via saqlen@thaltejpublishing.com

Note: This shipping policy is subject to change without prior notice. The most up-to-date version will always be available on our website.

 
 

RETURNS POLICY

 

Effective Date: 01 July 2023

Thank you for shopping at Thaltej Publishing Company. Please read our return policy carefully before making a purchase. By placing an order, you acknowledge and agree to comply with the terms outlined below.

  1. All Sales are Final:

    • We have a strict no-return policy, and all sales are considered final. Once an order is placed and processed, it cannot be returned for a refund, exchange, or store credit. This is because we are a new business and do not have the infrastructure to provide refunds and replacements. In due time, we will like to accommodate our customers with more ease of purchase.

  2. Product Descriptions and Specifications:

    • We strive to provide accurate and detailed product descriptions and specifications to help you make informed purchasing decisions. It is important to carefully review the product information, including size, color, and any other relevant details, before completing your purchase.

  3. Damaged or Defective Products:

    • In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the merchandise.

    • We may require you to provide photographic evidence or other documentation to support your claim.

    • Once we have verified the issue, we will work with you to find a satisfactory resolution, which may include providing a replacement product.

  4. Order Modifications and Cancellations:

    • We understand that circumstances may change, and you may need to modify or cancel an order. However, please note that once an order has been processed and shipped, modifications or cancellations may not be possible.

  5. Customer Support:

    • Our customer support team is here to assist you with any questions or concerns you may have. If you have any inquiries about our products or need assistance with an order, please reach out to us via email on saqlen@thaltejpublishing.com

  6. Legal Rights:

    • This return policy does not affect your statutory rights, including any rights you may have under applicable consumer protection laws in your jurisdiction.

  7. Changes to the Return Policy:

    • We reserve the right to update or modify this return policy at any time without prior notice. The most current version of the policy will always be available on our website.

Please note that by completing a purchase on our website, you indicate your understanding and acceptance of our return policy, including the fact that all sales are final and no returns or exchanges will be processed.

PAYMENT METHODS

UPI
Credit / Debit Cards
Offline Payments
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